Contact and FAQ

This page is designed to provide direction about general questions.

To help ensure you are contacting us via means that will speak to your concern or request most appropriately, please review below. In some cases, appointments should be made in lieu of other forms of contact. In some cases, we have the information readily available below.

Kindly review the information below closely.

If you cannot find what you are looking for, our contact information (including our phone number) is at the bottom of the page.

MEDICAL INQUIRIES AND REQUESTS

We provide guidance for how to address various medical concerns on our Directions for those with Medical Concerns page, including:

time sensitive or urgent medical concerns which are not emergencies
requests for the completion of medical forms, sick notes, referrals, and preventative health checks (e.g. physicals)
non-urgent medical concerns

General Information about magenta health

1. Where are the clinics located?
2. Where can I park?
3. What are the clinics' hours?
4. Are animals allowed in clinic?
5. What languages are spoken?
6. Who are the physicians?
7. Specialists (these individuals rent space at our clinics, but are not Magenta Health MDs)

1. Do I need OHIP coverage? What if I am covered by another health plan?
2. Are there services not covered by OHIP
  - Head over to your physician's homepage
  - the above link will prefill “uninsured services” in the search bar
  - From there you can review the list of uninsured services (and what is included in an uninsured services subscription.

INFORMATION FOR EXISTING PATIENTS

1. How can I schedule an appointment?
  - Head to your physician's homepage
  - type in your medical concern / request (i.e. cough / sick note)
  - the results should show the best path or appointment type for your needs!
2. How can I schedule an appointment for my newborn?
3. Why can’t I schedule multiple appointments on the same day?
4. When should I schedule an urgent appointment?
If you are an existing patient at Magenta Health, your physician can accept your newborn into their practice.

Please note, newborns can only have one primary care provider, this means they can see a Pediatrician or your family physician, but not both.

If you are an existing patient, you can register your newborn here.
1. Renewing a Prescription:
  - Head over to your physician’s homepage
  - the above link will prefill “prescription renewal” in the search bar
  - the results will lead you to your physicians prescription renewal page.
  - That page also speaks to:
    Processing time
    Confirmation of receipt / refills
    Redirecting your prescription
    Lost Prescriptions
2. Where to fill a prescription
3. Updating your preferred pharmacy
1. I have a concern that might require a specialist appointment.
  - Head over to your physician's homepage
  - the above link will prefill “new referral” in the search bar
  - from there you will be able to book in to discuss your concern.
2. How can I follow up on a existing referral?
3. How can I make changes to an existing referral?
4. The specialist didn’t receive your fax, what now?
If you have not received a requisition:
New requests for a requisition for blood tests and / or imaging should be made during an appointment with your physician

If you have already received a requisition:

Requests for the completion of medical forms, sick notes, referrals, specialized testing, preventative health checks (e.g. physicals), or discussions about any new medical concerns (e.g. cough) should be done through your physician’s homepage.

Once on that page, type in a search term (any of the bolded words above, for example!). The goal is that the search will give you to best path to access care for that specific need!
Medical Records
Our physicians have compiled a list of websites they commonly recommend to their patients. We will be adding to this list as time goes on, so please keep checking back.
If you no longer wish to be a patient at Magenta Health, you can start your deregistration here

CONTACTING US DIRECTLY

If you are contacting us with a question, we strongly recommend reviewing the FAQ above if you have not already.
Often you will find an immediate answer above! Otherwise, there are a few ways for you to contact our administrative team:

Administrative Questions: Patients can click here to contact us online with administrative questions.

Other concerns / questions: If you are looking to contact your physician about another concern, please first check their personal homepage. It is responsive to hundreds of questions and concerns.

Responding: If your physician has emailed you, or verbally requested a response, please see the search results for ‘responding to my physician’ (you’ll first be asked for your OHIP number).
Third-parties should review our third-party contact information for help, including the option to send a message.

Please note: Physicians do not use personal emails. All messages sent through our tools go to our correspondence team first. This helps minimize the risk that correspondence is missed and ensures questions are routed to the correct individual in a timely manner.

The team gets hundreds of messages a day. Kindly note it may require up to several business days for us to respond to administrative requests, and that most medical requests require an appointment. As there is always a small risk of human error on our part, please don't hesitate to follow-up with us using the same means if you do not hear back within a week’s time. We have multiple dedicated staff members working through messages!
Even if you have not completed our Authorization for Email Communication, if you send us a message without any indication that we should not respond by electronically, we will usually, but not always, infer that we have your consent to at least reply to your correspondence in the same manner (i.e. electronically as well).
We strongly prefer electronic written communication, as we can respond in a more accurate, comprehensive, and timely manner.
However, it is also an option to contact us if you have an inquiry or request that you strongly believe would be better communicated by phone at 647.479.8410, option 1. Examples include:
- Time sensitive administrative (not medical) requests.
- You’ve been asked to call back.
Appointment scheduling is nearly always better to do online. All appointments can be booked online, nothing is hidden.
- Please keep in mind that the administrators who are handling incoming calls will not be able to ‘transfer’ your call to a doctor or nurse on site at Beaches, Riverside or Midtown.
- The physicians are handling real-time requests and scheduled appointments, and will not be able to take unscheduled calls.
There may be a significant hold time when calling.
Please note that if your inquiry can be handled online with our existing resources and systems, we will oftentimes ask you to do so.
Patients are asked to kindly refrain from faxing us directly. If a pharmacy / specialist / other healthcare facility requires your physician’s fax number please click here and scroll down to your physician’s name.
You are welcome to stop by in person if you are in the area! If you choose to do so, please be aware of the following:
- If your question is of a medical nature, onsite staff will ask you to book an appointment, we do not have capacity for walk-in style appointments
- In some cases, onsite staff will ask you to send in a message to our administrative staff (see “send us a message” above). This is because:
  - Our onsite Medical Assistants and Nurses have very different training which prioritizes knowledge regarding onsite care relating to appointments.
  - Our administrative staff are trained with regards to offsite administrative care. There is simply too much to expect a single staff member to know. We ask our staff to be transparent about this, rather than potentially providing a wrong answer.
- You may have to wait until a break in the tasks being handled by our staff. Our clinics are often very busy, and our MAs and Nurses are an integral part of keeping our appointments on schedule.
- During cold and flu season, we strongly recommend that you bring a mask to wear within the clinic at all times.