Patient and Visitor Recording Policy

We recognize that patients and visitors may wish to make photo, audio or video recordings of activities taking place on clinic property (such as a baby’s first visit or milestone shots) for personal use.

We generally support personal recording, as long as the recording respects the individual privacy and confidentiality rights of patients, visitors, and Magenta Health staff. We permit photo, audio or video recording by patients and visitors only with the express consent of all persons who may be recorded.

In cases where a recording by a patient or visitor does not support safe and compassionate care delivery, we reserve the right to prohibit personal recording by any person, for any purpose.

Please review the below guidelines for photo, audio and video recording in order to protect the safety and privacy of patients, visitors and other stakeholders, and the confidentiality of patient information.

  1. Any form of covert (‘secret’) recording by a patient or visitor is expressly prohibited.

  2. Any form of surveillance by a patient or visitor is prohibited without prior approval by Magenta Health management.

  3. Recording by a patient or visitor is only permitted after the patient or visitor obtains the express consent of all persons who may be reasonably expected to be recorded, including any Magenta Health staff, other patients, or visitors.

  4. No recording shall be made where a person who may be reasonably expected to be recorded cannot provide consent or refuses to provide consent.

  5. A person who is requested to provide consent for patient or visitor recording may decline to provide consent without providing a reason for declining. Where practicable, a person declining consent for recording may elect to remove themselves from being recorded at their discretion in order for the recording to otherwise proceed.

  6. Any authorized recording of a Magenta Health patient that reasonably renders the patient personally identifiable as a patient of Magenta Health is considered personal health information under the Personal Health Information Protection Act, 2004. Patients or visitors who record a Magenta Health patient are solely responsible for their custody and control of the resulting recording.

  7. A person who is suspected of having recorded without authorization may be asked by Magenta Health to produce a copy of the recording for Magenta Health's review. At Magenta Health’s sole discretion, Magenta Health may request that the person securely and irrevocably erase or otherwise destroy any recording already obtained by that person regardless of where or how the recording may have been obtained or retained. 


A person who is found to be or have been recording in breach of this policy will be informed of the policy prohibiting unauthorized recording and will be asked to stop the recording activity immediately. If a person refuses to stop recording at our request, they may be asked to leave the clinic’s premises.

We understand the desire to capture a moment - but please be mindful of the privacy of other patients and staff when doing so!