An electronic version of this letter is being circulated between October 28 to 30, 2024.
Please note it is not an option to review or select physicians prior to November 1, 2024 at 9 am.

Further to our last email, your current family doctor, Dr. Sana Mehrani, is permanently stepping away from family practice at the end of November and relocating to Ottawa. We have been working with her to arrange a replacement family doctor for her entire practice.

At this time, other Magenta Health physicians, spread across our three physical locations, have agreed to take on Dr. Mehrani’s patients.

ACTION REQUESTED
(Link to the physician list will be available in your email notification being sent between Oct. 28-30, 2024.)

You can review the options, and select your preferred physician and location, by choosing a new Magenta Health physician between November 1 and November 25, 2024 (link is in the email notification to you). If you have a preferred location, we encourage you to make your selection early because spots at each location are limited - most spots will be at our Beaches location @ Queen and Woodbine or our Midtown location @ Eglinton and Avenue. Spots at Dr. Mehrani’s Riverside location are unfortunately limited.
You can also visit the same link in your email if you’d like us to close your file on November 29, 2024. If you choose that option, you will not be a patient of any Magenta Health physician as of that day.

If you do nothing, you will be automatically reassigned to a new Magenta Health physician, most likely at our Beaches location (Queen and Woodbine) or our Midtown location (Eglinton and Avenue), and you will need to travel there for in-person appointments in the future.

We understand change is always hard, so we appreciate your patience and understanding. There’s a severe shortage of family doctors in the province right now, and so we are grateful for the physician team stepping forward to ensure care for all existing patients.

Please see the below for answers to common questions, including how to ask further questions.

Sincerely,

Your Magenta Health Admin Team

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I’m being forced to change locations, that feels unfair?
We wish we had enough capacity at each location for patients to choose their preferred option. Unfortunately, there’s a severe shortage of family doctors in the province right now, and we are doing the best we can in the circumstances. We understand and recognize this is not an optimal outcome.

Prior to the official transfer on November 29, 2024, can I book appointments that are to occur after November 29th?
Unfortunately, no. It’s very complicated to play musical chairs for almost a thousand individuals, and so you will be reassigned to your new physician, and able to book appointments only after November 29, 2024.

What changes after November 29, 2024?
Unless you’ve asked for your file to be closed, you’ll have a new Magenta Health family doctor. You’ll be automatically granted access to their homepage via the Magenta Health homepage as of that day, and further appointments will be with your new family doctor.

Can I meet my new family doctor before selecting them?
Unfortunately no, that’s not an option at this time. Our view is that individuals should primarily select a new physician based on location.

I have read the above, but still have an important question?
Please proceed to our contact page to ask your question.