An electronic version of this letter was circulated mid-October 2023.
I hope you’re doing well! I am writing to share an important update with you.
Whether I’ve been your family doctor for some time, or I took over your care more recently, it has been my pleasure to be your family physician and I hope to continue to be your family physician for many years to come.
However, due to unexpected health changes in my family and my personal obligations, I no longer have the option of regularly commuting to Magenta Health’s Riverside location. We explored the option of finding a replacement physician for myself, but as I’m sure you’ve heard, family physicians are currently few and far between.
I’ve settled on a compromise so that I can continue to be your family doctor. Specifically, starting January 15, 2024, I will be seeing patients from Magenta Health’s Midtown location only, at the major intersection of Avenue and Eglinton. There is parking nearby, and with the Eglinton Crosstown expected to open soon, a subway station is less than a block away. I also plan to continue to offer virtual phone and video appointments.
I understand transitions can be hard and with my recent parental leave, you have had your fair share of change already. Please know that I’ve made this decision only after extensive reflection and exploration of alternatives. For roughly half of my patients, this new location will be equal or somewhat more convenient. For the other half, I acknowledge that this new location will be less convenient for you to access. If this is the case for you, I apologize and appreciate in advance your understanding and patience. I hope you see this as a better alternative than being left without a family doctor.
At this point, there is nothing for you to do. I plan to continue seeing patients from the Riverside location until January 15, 2024, at which point, my in-person appointments will switch to the Midtown location and you will be automatically notified and reminded of this change when booking. Most importantly, there will be no interruption in your medical care as I remain your family doctor supported by the same team - the only change is where I will be seeing you in-person.
Lastly, if there are medical reasons that make it difficult to attend in-person appointments at the Midtown location, the clinic has established a form where you can register a request to potentially transfer to another Magenta Health physician at the Riverside location, should the opportunity arise in the future. To manage expectations though, transferring isn’t an option right now due to a lack of physician capacity. For more details, and to submit this form, please proceed here.
Thank you again - I greatly appreciate your patience and understanding.
Kind regards,
Dr. Jennifer Peng