Your physician’s electronic medical record (EMR) software is absolutely critical to the care that they provide.

Put simply, everything happens in, through, and via the EMR. In broad strokes this is why improving the EMR is so important to improving patient care.

• It’s where all patient information goes into.

• It’s where all patient work is done.

• It’s where all patient information is reviewed.

• It’s where all patient information is stored.

Upgrading outgoing emails so that everything is encrypted (to better protect your privacy).

Automatically highlighting the differences between versions of the same report received multiple times (so that nuances aren’t overlooked).

and much much more …

using AI to take notes so that your doctor spends more time listening, less time typing.

Enabling patients to access and view the status of test results and outgoing referrals (to give you peace of mind).

and much much more …

Tracking all outgoing requisitions to ensure you complete them, and that we receive the results (to ensure things don’t fall through the cracks).

Using AI to classify and name 500+ daily incoming documents a day (to shift staff over to more valuable work).

and much much more …

On reflection, much of our past work seems to mostly fall into these two buckets:

• improving communication

• catching mistakes and oversights

We see this type of work as the low hanging fruit that we can readily improve on. Frankly, we think much of this should just be standard - what all Canadians should be able to expect from their family doctor.

We’re doing our part by sharing what we built. Please contribute if you can afford it!

improving Communcation

• Automated messaging to keep you in the loop

• Making sure you receive important messages

• Providing friendly reminders to ensure you’re screened

Catching Mistakes and Oversights

• Making sure you’re seen when it’s important

• Automated Internal patient care audits

• Automated follow-ups on your behalf

automated messaging to keep you in the loop

Have you ever visited a physician only to wonder “what comes next”? Was the referral made? Was the prescription faxed? What’s next? We find this frustrating as we believe patients deserve to be at the center of their care.

So we built automated messaging into many different situations with information and details on what to expect, to keep you informed and updated.

making sure you receive important messages

Voicemails, emails, physical letters, texting… Unfortunately nothing is entirely reliable.

So we built tools to

1. let physicians send messages that explicitly request confirmation of receipt,

2. enable automated and manual follow-up in the event we don’t hear back from you

friendly reminders to ensure you’re screened

There’s a bit of a theme here - we believe a well designed health system is designed for real people with busy lives, who can be understandably forgetful and/or distracted.

So we built tools that consolidated multiple data sources so that we would reliably know who had been screened (E.g. for various cancers), and then implemented thoughtfully automated messages to help ensure you get it done.

Making sure you’re seen when it’s important

We understand that life gets in the way sometimes. Your physician might tell you to follow-up on that pain that won’t go away, but you’re busy with school, with work, with family, and you never get around to it.

So we built tools that physicians can use to ensure patients they’re worried about actually come in to be seen. If you’ve ever been sent multiple emails about your physician wanting to see you - this is why!

automated Internal patient care Audits

To err is human.

So we built automated internal audits to flag for rare, but significant scenarios such as the following:

• abnormal pap test results with no follow-up testing results

• abnormal colon cancer screening results with no follow-up testing results

• children missing important vaccinations

These internal audits are designed to catch mistakes (which are inevitable) before there’s any harm to the affected individual.

automated follow-ups on your behalf

A referral to a specialist is sent. Or a request for an MRI is sent. Or to any of the myriad of third-parties that we engage on your behalf. Each of them can and occasionally do drop the ball.

So we built tools that allow our administrative team to effectively reconcile, provide details of, and/or follow-up on the hundreds of referrals we send weekly.